Bathirst Liquor is committed to complying with Australian Consumer Law and providing a fair and transparent returns process.

Your Rights Under Australian Consumer Law

Under Australian Consumer Law (ACL), you may be entitled to a refund, replacement or repair if a product:

• Is faulty or defective

• Is not as described

• Is unsafe

• Is unfit for its intended purpose

These rights apply regardless of any store policy and cannot be excluded, restricted or modified.

In-Store Purchases

If one of our Bathirst Liquor stores is accessible to you, the preferred option is to return to the store where the purchase was made (or any Bathirst Liquor store) with your proof of purchase.

Our team will assess the product and endeavour to resolve the issue promptly in store.

Online Purchases

For online orders, please contact us before returning any items.

If your order arrives faulty, damaged, defective or incorrect, please notify us as soon as reasonably possible after discovering the issue. Where practicable, we recommend contacting us within 14 days of delivery so that we can assist you promptly.

If the issue is due to an error on our part (for example, a faulty product or an incorrect item supplied):

• We will cover the reasonable cost of return freight; and

• We will cover the cost of shipping any replacement item, where applicable.

Change of Mind

Bathirst Liquor does not offer refunds for change-of-mind purchases.

Requests for exchanges may be considered at our discretion and must be made within 14 days of purchase or delivery.

Any exchange approved by Bathirst Liquor is subject to the following conditions:

• Items must be unopened, sealed, unused and in their original saleable condition.

• The customer is responsible for all shipping costs, including return freight and any re-shipping charges.

• Approval of an exchange is at the sole discretion of Bathirst Liquor.

What Cannot Be Returned

We cannot accept returns or exchanges for:

• Opened bottles or products with broken seals (unless the product is faulty)

• Partially consumed items

• Products damaged after delivery due to misuse, improper handling or unsuitable storage

Proof of Purchase

All returns, refunds and exchanges require a valid receipt or other acceptable proof of purchase.

Refund Processing

Where a refund is approved, it will be processed to the original payment method within 5 business days of the returned product being received and assessed. The time taken for funds to appear in your account may vary depending on your financial institution or payment provider.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact Bathirst Liquor before returning any products so that we can assist you with the appropriate process.

How to Contact Us

Before returning any items, please contact us:

Email: admin@bathirstliquor.com.au
Phone: 0296314416

We will provide instructions and confirm eligibility for return or exchange.

Policy Updates

Bathirst Liquor reserves the right to amend this policy at any time. Updates will be published on our website.

Liquor Licence Notice:
Liquor is sold in accordance with the NSW Liquor Act 2007. It is an offence to sell or supply alcohol to persons under 18 years of age.