Returns Policy

Returns & Refunds Policy

Bathirst Liquor is committed to complying with Australian Consumer Law and providing a fair and transparent returns process.


Your Rights Under Australian Consumer Law

Under Australian Consumer Law (ACL), you are entitled to a refund, replacement or repair if a product:

  • Is faulty or defective
  • Is not as described
  • Is unsafe or unfit for purpose

These rights apply regardless of any store policy and cannot be excluded.


In‑Store Purchases

If one of our Bathirst Liquor stores is accessible to you, the preferred option is to return to the store where the purchase was made (or any Bathirst Liquor store) with your proof of purchase.

Our team will assess the product and endeavour to resolve the issue promptly in store.


Online Purchases

For online orders, please contact us within 7 days of receiving your order before returning any items.

If the issue is due to an error on our part (for example, faulty product or incorrect item supplied):

  • We will cover the cost of return freight, and
  • We will cover the cost of re‑shipping the replacement item (if applicable).


Change of Mind

Bathirst Liquor does not offer refunds for change‑of‑mind purchases.

  • Change‑of‑mind exchanges may be considered at our discretion.
  • Items must be unopened, sealed, unused, and in original condition.
  • The customer is responsible for all shipping costs, including return freight and re‑shipping.
  • Requests must be made within 7 days of purchase or delivery.


What Cannot Be Returned

We cannot accept returns or exchanges for:

  • Opened bottles or products with broken seals (unless faulty)
  • Partially consumed items
  • Products damaged after delivery due to misuse or improper storage


Proof of Purchase

All returns and exchanges require a valid receipt or other proof of purchase.


How to Contact Us

Before returning any items, please contact us:

Email: admin@bathirstliquor.com.au
Phone: 0296314416

We will provide instructions and confirm eligibility for return or exchange.


Policy Updates

Bathirst Liquor reserves the right to amend this policy at any time. Updates will be published on our website.


Liquor Licence Notice:
Liquor is sold in accordance with the NSW Liquor Act 2007. It is an offence to sell or supply alcohol to persons under 18 years of age.

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